Employment Opportunities

The Palm Springs International Film Society is a non-profit 501 (c)(3) organization which produces the Palm Springs International Film Festival and Palm Springs International ShortFest in conjunction with year round community and member programming.  Film Society and Festival team members are dedicated to providing the best experience to our festival attendees, filmmakers, and film society members.  If you enjoy working collaboratively on a team, thrive in a high-paced environment and are dedicated to providing excellent customer service, we'd love to have you as part of our team.

Resumes are accepted for posted positions only.  Please submit resume and cover letter to Lauren@psfilmfest.org with the title of the position in the subject line.

PALM SPRINGS INTERNATIONAL FILM SOCIETY

Marketing & Publicity Manager

Full Time Salary

The Marketing and Publicity Manager will work closely with executive staff to develop, implement, and execute marketing plans for the entire organization. They will coordinate and oversee all aspects of the Palm Springs Film Society's marketing, promotions and advertising plan including but not limited to print, radio, and television advertising, social media, online presence, community awareness, and target marketing.

Elements of the position include
Film Society/Year Round

  • Create and oversee the Palm Springs International Film Society's marketing, communications and publicity strategy/ies, with subordinate plans for each of the Film Society's programs and festivals.
  • Work with Executive Staff and collaborate with departments on the continual improvement of communicating the Film Society's mission, vision, and programs.
  • Maintain open communication regarding promotions and marketing efforts with community, media and internal departments on a year-round basis.
  • Develop and maintain a constantly refreshed and relevant web presence across social media, video and other platforms as they emerge.
  • Oversee year round press releases for all non-Festival events and programs; set-up and schedule interviews as needed.
  • Manage Society's branding and style guide, ensuring consistency and maintenance of presence.
  • Prepare online and print marketing campaigns; Coordinate the distribution of digital, print, and television ads/promotions.
  • Oversee and provide guidance to Social Media Coordinator, maintaining a year-round, relevant presence on all platforms.
  • Produce and distribute monthly newsletter in collaboration with all departments
  • Maintain and evaluate analytics data for website, social media, eblasts, etc; provide monthly reports to executive staff
  • Develop digital materials and copy to enhance website; work collaboratively with the Operations Manager to implement.
  • Create promotional materials as needed for events, screenings, and oversee distribution.
  • Maintain image/photo database files and promotional material archive.

Festival

  • Prepare and coordinate the production and distribution of print, radio and television ads/promotions.
  • Respond to press requests, press distribution, and distribute materials based on requests; collaborate with Festival publicity team.
  • Oversee distribution of film links to press outlets and industry in coordination with Festival Director.
  • Track, collect and organize all festival press clipping; create individual press coverage file for each film for post fest distribution to filmmakers and distributors.
  • Prepare and provide daily events, schedule changes & updates to local media, website, staff, venues, etc.
  • Create and distribute Festival e-blasts focusing on film highlights, sponsor promotion, and ticket sales.
  • DVD duplication and distribution - make copies of approved films for media viewing and distribute as requested.
  • In collaborative with publicity team, manage photographer & videographer schedules to ensure all necessary events and screenings are covered.
  • Manage and delegate tasks to Marketing Assistant and intern.
  • Oversee niche-media outreach, including Latin, GLBT, Indian, Italian, French, Women, Jewish and Family
  • Act as and or oversee Creative Services Manager; create, bid-out, and distribute all print materials in accordance with festival needs, includes signage, step & repeats, brochures, etc.
  • Oversee and provide direction for Festival designer
  • Maintain image/photo database
  • Field all media requests for film/festival materials, film and filmmaker information
  • Oversee and manage staff photographers to ensure all events and screenings with filmmakers attending are covered
  • Create timeline and deadlines for all Festival promotional materials, distribute to relevant team members.

Abilities Required

  • 3+ years of relevant marketing and publicity experience
  • Non-profit experience a plus
  • Self-starter; proactive approach
  • Strong analytical and project management skills
  • Ability to produce under tight deadlines
  • High proficiency in internet and social media platforms
  • Ability to work with a diverse team
  • Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution;commitment to continuous learning
  • Experience with customer-focused target marketing and outreach
  • Experience working in a flexible, employee empowering work environment in a small company
  • Skills in PR, written communication, website development, market research, google products, Microsoft software suite of products, visual communication software products, brand awareness and creative services.
  • Experience collaborating with external PR and communication consulting firms and contractors

2018 PALM SPRINGS INTERNATIONAL FILM FESTIVAL

BOX OFFICE MANAGER

Full time Temporary | mid-November 2017  through January 2018

Job summary:
Oversee the day to day operations of the box office department from the daily sales to scheduling staff. The Box Office Manager will ensure a hospitable, smooth and efficient operation. Responsible for monitoring the Luminate ticketing system, tracking daily sales, ticket account management and fulfillment, supervise and direct cashiers. This role is highly visible and interacts with guests, sponsors, vendors, clients, and multiple Festival departments.

Elements of the position include:

  • SUPERVISION AND ADMINISTRATION: hire, schedule, trains and directs work of staff and evaluates performance; recommends and monitors box office policies and procedures; maintains inventory and supplies; responds to written and verbal inquiries; resolves customer complaints and problems regarding ticket sales and seating; places tickets on and off hold; ensure compliance with systems controls and cash handling procedures; issue replacements or invalidates lost and/or stolen tickets; issue and monitor release of complimentary, credit card, and will call tickets; prepare Box Office Manual to help outline rules and policies for all staff members; receive revenue and maintains records by event, receipts to ensure that all tickets are accounted for; prepare and deposit proceeds and other revenues as directed by Managing Director.
  • TICKET OPERATIONS: work in conjunction with the Theater Operations team and Managing Director update ticket allocations to reflect event sales and to meet pass, volunteer, industry, and sponsor requirements; prepare ticket printing orders for sponsors, groups, Guest Relations, volunteers, special events as requested; reconcile sales to ensure proper accounting of money and tickets; prepare daily ticket sales, teller, box office, post-settlement reports, statements and records; assist with Film Society Member ticket and pass fulfillment; on call for all problems and concerns relating to ticketing and where theaters need facilitation-including rush lines
  • BOX OFFICE OPERATION/CUSTOMER SERVICE: train staff in customer relations, check/credit card acceptance, security, and cash-handling procedures; maintain cash levels for tills; issue tickets to cashiers; open and close box office; ensure security of box office, money, tickets, and staff; update reader boards and telephone recording to reflect current ticket and event information; resolve customer complaints and problems regarding ticket sales and seating; respond to written and verbal inquiries from customers, promoters, and outlet representatives regarding ticket prices, upcoming events, seating and policies and procedures.

Abilities Required:

  • 2-3 years of similar experience
  • Knowledge and experience in supervisory and management practices
  • Candidate must have the ability to work with the public and possess conflict resolution skills
  • Candidate must be able to successfully handle multiple priorities in sometimes high stress situations
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment
  • Excellent interpersonal, written and verbal communication skills
  • Strong organizational skills and experience with confidential information

Ground Transportation Manager

Part to full time temporary | December 4, 2017-January 19, 2018

The Ground Transportation Coordinator is part of the Festival Guest Relations team and manages all ground transportation for 200+ guests that may include filmmakers, producers, cast members, industry professionals, and media. Ground transportation includes pick-ups and drop offs at various airports including LAX, Ontario, and Palm Springs as well as local travel to/from venues and interviews.

Elements of the position include

  • Respond to and schedule frequently changing requests for pick-ups and drop offs
  • Recruit and train approx. 25 volunteer drivers
  • Manage and schedule all drivers to ensure all ground transportation requests are met and procedures followed.
  • Monitor car fleet, maintain cleanliness, and gas expenditures.
  • Work with Volunteer Coordinator to hold a ground transportation volunteer meeting prior to the festival.
  • Assemble volunteer packets; create/update policies & procedures.
  • Obtain needed permits from airports regarding parking; confirm pick-up locations at all airports.
  • Create signage for vehicles and volunteers based on needs
  • Maintain organization system for car keys, sign in/out sheet, etc
  • Set up accounts with local gas station and car wash to ensure volunteer drivers can easily use services
  • Maintain transportation log and track all requests in Filemaker and other shared documents
  • Work collaboratively with guest relations team to monitor flights and transportation changes
  • Develop relationship with care services and arrange if needed for VIP guests
  • Work with the Guest relations Manager to develop policy and procedure when using car services such as Uber, Lyft, and Taxi when needed
  • Arrange for delivery/pick-up of vehicles before/during/after Festival

Abilities Required

  • 2 years of progressive related experience in fast paced environment
  • Must be highly organized and detail oriented
  • Ability to work independently and as part of greater team
  • Ability to manage complicated, detailed schedule
  • Working knowledge of Microsoft Office products, Google products, and Filemaker Pro
  • Experience managing and scheduling volunteers
  • Excellent written and verbal communication skills
  • Ability to handle stressful situations and constant changes
  • Experience dealing with confidential information
  • Professional appearance and demeanor
  • Valid driver license; personal car for travel preferred

Guest Relations Assistant

Part to Full Time Temporary | November 27, 2017 to January 19, 2018

The Guest Relations team is the primary point of contact for filmmakers and industry guests attending the Palm Springs International Film Festival. GR staff assists with travel planning, arranges accommodations, facilitates ticket and credential requests, and provides general hospitality support for guests. The GR team is also the conduit to the larger festival staff for information about attending filmmakers. The goal of the GR staff is that our guests have the best possible festival experience, and team members must be organized, detail-oriented, and committed to providing excellent customer service for all guests.  

The Assistant supports the Guest Relations team during pre-festival preparations and in the Guest Relations Business Center during the dates of the festival. The Assistant works closely with the GR Manager to maintain the big picture of all guests.

Elements of the position include

Pre- Festival:

  • Assist Guest Relations Manager and Coordinators in all administrative tasks including database management
  • Manage guestrelations@psfilmfest.org email account as well as personal festival account
  • Maintain master hospitality spreadsheet and update database with guest information
  • Back up hospitality spreadsheet at the end of every day
  • As requested by Manager and Coordinators, follow up with guests for credential photos
  • Work with Credentials and Box Office teams to learn how to make credentials and place ticket orders; once onsite at the Guest Relations Business Center, train support staff in both
  • Stay up-to-date with credentials status and ensure all badges are processed correctly
  • Generate individual guest itineraries (300+) for welcome packetsCreate individual check-in forms for use in the Guest Relations Business Center
  • Assist in keeping guests informed of activities, updates, and changes
  • Work with Guest Suite Coordinator and production staff to support moving the GR offices to the GR Business Center
  • Put together office supplies and other necessities for Hospitality Suite
  • Assemble individual welcome packets at the Guest Relations Business Center

During the Festival:

  • Greet guests at the Guest Relations Business Suite and connect them with Coordinators
  • Distribute guest welcome packets and gift bags
  • Maintain suite inventory of gift bags and welcome packet materials
  • As requested by Manager and Coordinators, check-in guests in the guest database
  • Support flow of communication between Manager/Coordinators and Ground Transportation
  • Generate daily invitation lists via Filemaker and send out event reminders
  • Manage and update event guest RSVP lists for Events Team
  • Assist at events to ensure all guests are accommodated accordingly

Post Festival:

  • In conjuction with the prodcution team, lead breakdown of business suite
  • Create list of items needed for next year's suite
  • Participate in department wrap meeting as well as wrap meeting with Directors
  • Revise job description and timeline
  • Write thorough wrap report

Abilities required

  • 1 year of related experience in guest relations environment
  • Ability to thrive and react in fast paced environment
  • Ability to follow direction from multiple parties and work independently
  • Working knowledge of Filemaker Pro, Microsoft Office products
  • Strong organizational skills with ability to prioritize
  • Experience dealing with confidential information
  • Professional appearance and demeanor
  • Personal car for travel preferred  

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