Employment Opportunities

The Production Team is essential to a smooth operation of 6 theater venues, 2 guest hospitality spaces, and 3 annex office spaces.  Production Crew are responsible for setting and striking venues, delivering and maintaining supplies, and ensuring festival spaces are neat and safe at all times.  Reporting to the Production Manager and Operations Manager, PC’s will also work closely with venue staff members and multiple departments to ensure needs are met.

Elements of the position include

• Be on site for event deliveries of furniture, equipment, supplies, and publications as needed; distribute and stage where needed
• Assist venue staff in setting tents, stanchions, step & repeats, and heaters according to location maps
• Organize and maintain supplies for all Festival venues and spaces including office supplies, publications, water, signage, tickets, etc.
• Work closely with venue staff to ensure supply needs are met
• Hang and place signage during festival set up
• Assist in monitoring sites to ensure festival spaces are neat, inviting, and safe
• Deliver printed materials according to each departments requests
• Help organize storage spaces during and after festival
• Pick-up and deliver catering as needed
• Run general errands
• Communicate with festival staff, festival participants, volunteers and festival goers regarding production needs
• Any other duties deemed necessary by Festival Management

Abilities required

• Professional appearance and demeanor
• Ability to follow direction
• Highly organized with ability to troubleshoot on-site
• Ability to prioritize and work efficiently
• Comfortable in a production environment, outside & inside
• Ability to be moving and standing on feet for long periods of time
• Ability to work and cooperate with multiple team members and personalities
• Can do attitude and strong work ethic
• Ability to lift up 50 pounds
• Available to work extended hours including early mornings, weekends, and evenings
• Must be an experienced driver over 25 years of age and be comfortable driving a cargo/moving van

The Production Team is essential to a smooth operation of 8 theater venues, 2 guest hospitality spaces, and 2 annex office spaces.  Production Assistant Manager is responsible for setting and striking venues, delivering and maintaining supplies, and ensuring festival spaces are neat and safe at all time.  Reporting to the Production Manager and Operations Manager, PA’s will also work closely with venue staff members and will help coordinate the Production Crew to ensure needs are met.

Elements of the position include

• Be on site for event deliveries of furniture, equipment, supplies, and publications as needed; distribute and stage where needed
• Assist Production Manager and venue staff in setting tents, stanchions, step & repeats, and heaters according to location maps
• Organize and maintain supplies for all Festival venues and spaces including office supplies, publications, water, signage, tickets, etc.
• Work closely with venue staff to ensure supply needs are met
• Hang and place signage during festival set up
• Help oversee Production Crew onsite to ensure festival spaces are neat, inviting, and safe
• Deliver printed materials according to each departments requests
• Assist in the staging of select special events including: Opening Night, Closing Night, Talking Pictures Presentations, red carpet arrivals and Awards Brunch
• Organize storage spaces during and after festival
• Label equipment and furniture to ensure it is returned to pre-festival spaces
• Run general errands in the greater Southern California area
• Communicate with festival staff, festival participants, volunteers and festival goers regarding production needs
• Any other duties deemed necessary by Festival Management

Abilities required

• Professional appearance and demeanor
• Ability to deliver and follow direction
• Highly organized with ability to troubleshoot on-site
• Ability to prioritize and work efficiently
• Comfortable in a production environment, outside & inside
• Ability to be moving and standing on feet for long periods of time
• Ability to work and cooperate with multiple team members and personalities
• Can do attitude and strong work ethic
• Ability to lift up 50 pounds
• Available to work extended hours including early mornings, weekends, and evenings
• Must be an experienced driver over 25 years of age and be comfortable driving a cargo/moving van

Title: Box Office Supervisor

Department: Box Office

Reports to: Box Office Manager

Dates: Seasonal, January 1 -  January 13

Pay: $20-$22 per hour

Job Summary

The Box Office Supervisor has an integral role within the box office team at the Festival, providing supervision of the box office - overseeing cashiers and scanning team - and being in close communication with the Venue Managers.

The Box Office Supervisor is responsible for supervising and coordinating the cashier/scanning team on a day-to-day basis, ensuring that they are kept up to date with internal communications, coordinating timesheets, and maximizing box office sales through effective customer service, supervision, and training of the box office staff.

Reporting relationships: Reports to the Box Office Co-Managers and works with box office staff including cashiers & scanners, customers and venue managers, and other festival staff.

Elements of the position include but are not limited to:

• Ensure, through effective supervision, that an excellent Box Office/Reception service is provided to all customers.
• Contribute to the continuing development of PSIFS
• Act as a liaison between box office cashiers, Venue Managers, and Operations.
• Interact positively and communicate effectively with all box office & venue staff.
• Liaise with the Operations Manager/Managing Director and Venue Managers regarding any special requirements for the box office, including additional coverage for special events.
• Keep staff informed of developments, planned activities, and events.

Administrative:

• Ensure box office staff arrives and signs in.
• Data entry and updating (where appropriate) onto the box office system.
• Help keep an accurate and timely flow of the show and general venue information interdepartmentally and to the general public.
• Ensure the smooth day-to-day running of the box office.
• Make sure that cashiers deliver excellent customer service. 
• Support box office cashiers with the effective use of Elevent.
• Assist with training new box office staff on the job
• Remain fully informed about the Festival program and upcoming events.
• Assist Box Office staff with customer complaints, as and when required.
• Provide ongoing training to the box office staff concerning Elevent sales and scanning, and other relevant areas of training.
• Send end-of-day wrap outs to Box Office Co-Managers addressing any relevant feedback,  interactions, concerns, or questions that arose during their shift

Required Skills & Abilities:

• Previous supervisory or team lead experience strongly preferred.
• Strong leadership and communication skills with the ability to motivate and manage a diverse team.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Ability to quickly learn and troubleshoot digital systems, scanners, and point-of-sale equipment.
• Calm and professional demeanor under pressure.
• Availability to work flexible hours, including evenings, weekends, and holidays during the Festival period.
• Must be reliable, punctual, and team-oriented.

Title: Credentials Assistant

Department: Operations

Reports to: Credentials Manager

Dates: Seasonal, December 16 -  January 16

Pay: $21 per hour

Job Summary

Assist the Credentials Manager with all tasks to maintain a smooth operations coinciding with the mission and goals of the Palm Springs Film Festival. The credentials department is responsible for tracking, organizing, creating, and distributing all passes (purchased and complimentary) as well as maintaining communication with passholders regarding reservations and festival updates.

Elements of the position include but are not limited to:

• Assist with the creation, printing, and distribution of all festival passes including: purchased passes, Industry, Guest, Media, Sponsor, Staff, and volunteer badges.
• Gather/Confirm customer pass information and input into box office platform.
• Be on-site during assigned times to distribute passes, answer questions, and oversee volunteers
• Assist the Credentials Manager with passholder communication and responding to emails
• Supervise volunteers to assist with administrative, registration tasks, and provide them with information to help guests navigate the festival
• Complete pass audits and re-issuing/voiding passes as requested
• Monitor credentials database to ensure all passholder information and pass numbers have been accurately recorded.

Required Skills & Abilities:

• Strong organizational and multitasking skills, with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable learning new software systems.
• Previous experience in event operations, customer service, or box office management preferred.
• Strong interpersonal skills and the ability to lead and motivate volunteers.
• Availability to work flexible hours, including evenings, weekends, and holidays during the Festival period.

Title: Lounge Host

Department: Operations

Reports to: Operations Manager

Dates: Seasonal, December 15 -  January 15

Pay: $21 per hour

Job Summary

The Lounge Host will oversee the Passholder Lounge at the Palm Springs International Film Festival. This exclusive lounge is a space for higher-end passholders to relax between films, enjoy sponsored snacks, and browse festival materials. The Lounge Host is responsible for creating a welcoming environment, managing lounge amenities, and ensuring the space runs smoothly throughout the day. Additionally, the host will manage the lounge's music, playing selections from a provided laptop and speaker system.

Elements of the position include but are not limited to:

• Serve as the main point of contact for passholders in the lounge.
• Greet and engage passholders, providing excellent customer service and addressing any questions.
• Maintain a clean, organized, and well-stocked lounge with snacks, beverages, and festival print materials.
• Assist with food and alcohol service as needed.
• Work closely with the Sponsorship and Development team to ensure that all sponsored goods are displayed in accordance with sponsor requirements.
• Manage the lounge’s music system (laptop and speakers), ensuring a pleasant ambiance.
• Monitor lounge traffic, maintaining a comfortable and inviting atmosphere.
• Work closely with volunteers to ensure smooth operations.
• Enforce festival policies and ensure the safety and comfort of guests.

Required Skills & Abilities:

• Must be 21 years or older.
• RBS Certification (preferred).
• Prior experience in hospitality, customer service, or event hosting. (preferred)
• Ability to work some nights, weekends, and extended hours during the festival.
• Strong communication skills—both written and verbal.
• Professional appearance and demeanor.
• Experience managing and scheduling volunteers (preferred).
• Ability to work independently and as part of a larger team.

Title: Ground Transportation Assistant

Department: Guest Relations

Reports to: Ground Transportation Manager

Dates: Seasonal, December 15 - January 16

Pay: $22/hr

Job Summary

The Ground Transportation Assistant is part of the Festival Guest Relations team and supports the Ground Transportation Manager in managing transportation for 200+ festival guests, including filmmakers, producers, cast members, industry professionals, and media. Transportation includes pick-ups and drop-offs at various airports (LAX, Ontario, Palm Springs) as well as local travel to and from venues, hotels, and interviews. This position helps ensure smooth daily operations by assisting with scheduling, volunteer driver support, and administrative tasks.

Elements of the position include but are not limited to:

• Assist in responding to and scheduling ground transportation requests, including last-minute changes.
• Support the recruitment, training, and scheduling of approximately 25 volunteer drivers.
• Help maintain the vehicle fleet by monitoring cleanliness, fuel levels, and overall readiness.
• Assist with assembling volunteer driver packets and distributing updated policies and procedures.
• Support the organization of permits, signage, and airport pick-up location confirmations.
• Help manage the system for vehicle keys, sign-in/out logs, and other tracking tools.
• Enter and update transportation requests and changes in Filemaker and other shared documents.
• Provide on-the-ground support during the festival, including checking in with drivers, confirming schedules, and assisting with troubleshooting.
• Assist with vehicle delivery and pick-up logistics before, during, and after the festival.

Requirements

• Must be highly organized and detail oriented
• Ability to work independently and as part of greater team
• Ability to manage complicated, detailed schedule
• Working knowledge of Microsoft Office products and Google products
• Experience dealing with confidential information
• Professional appearance and demeanor
• Valid driver license; personal car for travel preferred 
• Must be 25 years of age to operate vehicles

Theater Operations Staff

Rate: $20–$25 per hour (commensurate with experience)
Dates: Seasonal, during the Palm Springs International Film Festival

The Theater Operations team plays a critical role in ensuring a smooth, enjoyable, and safe experience for all festival patrons, guests, and volunteers. We are seeking detail-oriented and customer-focused individuals to join our team in Theater Operations roles, with responsibilities assigned based on experience. Positions may range from line management and patron flow coordination to supervisory theater management overseeing full theater operations.

Key Responsobilities

Depending on experience, assignments may include:

Patron Flow & Line Management

• Manage pass holder and ticket holder lines for each screening, including queue distribution and re-admit.

• Place volunteers on lines and support them in greeting and processing attendees.

• Oversee ticket and pass counts for each screening; liaise with box office to confirm head counts and communicate seat availability.

• Oversee scanning of passes and tickets and ensure scanning functionality.

• Work with box office staff to resolve ticketing issues promptly.

• Provide clear and friendly direction to patrons; answer questions and assist with wayfinding.

Theater Management & Supervisory Duties

• Review house, seating, and projection notes before each screening to ensure all needs are accounted for.

• Coordinate with venue managers, projectionists, and box office to ensure screenings start on time and seating is maximized.

• Monitor picture and sound quality; communicate with the projection team to confirm appropriate settings at the start of each film.

• Ensure microphones and other equipment are working for introductions and Q&As.

• Place and monitor reserved seating and sponsor signage.

• Record and report screening counts and notes to Venue Managers.

• Communicate with programmers to coordinate talent movement for intros and Q&As.

• Monitor cleaning and turnover between screenings to maintain a clean, safe environment.

• Serve as a liaison between volunteers, venue teams, and festival staff to troubleshoot issues as they arise.

Qualifications

• Experience with festivals, events, theater operations, or facilities management is helpful.

• Strong communication and customer service skills; able to work with large crowds and provide clear direction.

• Ability to stay focused and calm under pressure and in rapidly changing situations.

• Comfortable leading and motivating volunteers and working with a diverse team.

• Familiarity with FileMaker Pro or ticketing systems is a plus.

• Ability to stand and move for extended periods.

• Flexible availability required, including mornings, evenings, weekends, and holidays.