Passes - Frequently Asked Questions

Benefactor Passes 
EARLY PICKUP: December 30 - January 3
Pickup Location: The Palm Springs Convention Center
Address: 277 N Avenida Caballeros, Palm Grove Room
When: 9:00 am - 9:00 pm

Dates: January 4-15
Pickup Location: The Festival Lounge
Address: 789 E. Tahquitz Canyon Way, Suite 123
When:
January 4, 10:00 am - 5:00 pm
January 5 - 15, 9:00 am - 9:00 pm
Valid photo ID is required

Concierge Passes 
Dates: January 2-15
Pickup Location: The Festival Lounge
Address: 789 E. Tahquitz Canyon Way, Suite 123
When:
January 2 - 4, 10:00 am - 5:00 pm
January 5 - 15, 9:00 am - 9:00 pm
Valid photo ID is required

Platinum, 5-Day A, 5-Day B, & Student Passes 
Dates: January 2-15
Pickup Location: The Festival Office
Address: 1700 E. Tahquitz Canyon Way, Suite 3
When:
Monday-Friday: 10:00 am - 5:00 pm
Saturday & Sunday: 9:00 am - 1:00 pm
Valid photo ID is required

Guest, Industry, & Media Passes 
Dates: January 3-15
Pickup Location: The Hilton Palm Springs
Address: 400 E. Tahquitz Canyon Way, Tapestry Room
When:
January 3, 1:00 pm - 5:00 pm
January 4 - 14, 9:00 am - 5:00 pm
January 15, 9:00 am - 12:00 pm

HOW TO NAVIGATE WITH YOUR BENEFACTOR PASS

• Wear your pass at all times throughout the festival, entry will not be granted without it.
• You do not need a ticket or wait in the pass holder line at screenings, simply show your pass at the entrance of each screening and you will be directed inside.
• You must be in your seat no later than 15 minutes before the screening begins, after this time seating is not guaranteed. No late seating.
• A designated section in each theater is reserved for Benefactor pass holders. Seats reserved for benefactor pass holders will have yellow signs that read, ‘Reserved for Benefactor pass holders.’ If you do not wish to sit in the location of these seats, feel free to sit in any open unreserved seat. Volunteers are stationed outside and inside each theater to help you find a reserved seat.
• If you are accompanied by anyone with a ticket or non-reserved section pass, they must wait in the designated lines for entry into screenings

HOW TO NAVIGATE WITH A CONCIERGE PASS

• Kindly ensure you secure your seat by contacting the Concierge Team at Concierge@psfilmfest.org at least 24 hours prior to the event.
• For any film you have reserved, you will not have to stand in line, but may not enter the auditorium until Theater Managers are ready to seat the house.
• Check-in at the Concierge table. If no one is present, please be patient, someone will be with you soon.
• The concierge check-in table will be designated with Teal signage.
• Volunteers will advise you of your seat assignment, and auditorium # (if applicable), and may escort you into the theater.
• Have your pass ready to be scanned. All passes will be scanned prior to entering the auditorium.
• If you have to leave the auditorium for any reason after being scanned and plan to return, you MUST get a re-entry. Provide this re-entry slip to the volunteer for re-entry.

HOW TO NAVIGATE WITH A PLATINUM, 5-DAY A OR B, GUEST, INDUSTRY, MEDIA, OR STUDENT PASS

• Always wear your pass, you will not be admitted without it
• ALL passes allow entry for the pass holder only
• Enter the "Passholder" line for the film you which to see*
• It is recommended you arrive 45 minutes prior to show time. Lines begin forming no earlier than 1 hour before showtime.
• Queue cards will be given out until the pass allotment is reached
• All passes will be scanned upon entering the theater
• If you need to leave the theater at any time after you are seated, you MUST grab a re-admit slip from a volunteer.  You will not be admitted back into the screening without presenting your pass AND the re-admit slip
• Bearing a ticket or pass to the Palm Springs International Film Festival signifies agreement to all terms and conditions.

• Saving places in line or saving seats for other guests or between shows is not permitted. 
• If you need to leave the auditorium for any reason, take your ticket stub or pass with you and be sure to pick up a RE-ADMIT pass before you leave. No one will be re-admitted without the re-admit pass and their ticket stub or festival pass. 
• No recording equipment is permitted in the theatre auditorium. 
• Please turn off all cell phones and mobile devices during the film presentation. 
• For the pleasure of all guests there is no talking permitted during the film presentation and no late seating. 
• Please complete and return your ballot immediately following each screening. 
• To expedite theatre cleaning and seating please discard your trash and exit promptly after your screening. 
• All theatre auditoriums are cleared between show times. 
• Many lines are outside of the theatres. Please dress appropriately for comfort, as it can get hot during the day and cold in the evenings. Theaters may also get chilly. 
• No outside food permitted in the festival theatres. Please visit the concession stand. 
• No large bags will permitted inside the theaters.  Bags are subject to search by PSIFF or venue staff.
• TERMS AND CONDITIONS

The PSIFS reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a secure, professional, and convenient environment for all of our customers.

Purchasing a ticket or pass to the Palm Springs International Film Festival signifies agreement to all terms and conditions.

Contact the credentials team via email at credentials@psfilmfest.org