What are the system requirements to watch content online?
You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch virtual films or events on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?
Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?
Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play, and you cannot use a lightning to HDMI adapter plugged into the device to watch on a connected TV. To stop mirroring your iOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring.

Can I watch content on my Android Device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Do I need to download an app to watch content?
No, you do not need to download and install an app. You can access content directly online.

If you bought a ticket then you will receive a 'virtual access' email one hour before the film or event becomes viewable. This email will include a direct link as well as a 9-digit voucher code, either of which can be used to access the content. For more information see the Virtual Ticket FAQ.

If you bought a pass, you can log into the screening portal with your Elevent email and password at https://virtual.goelevent.com. See the Virtual Pass FAQ for further information.

What happens if I forget my Elevent password?
Use the password reset option on the screening portal login page to reset your password, here.
You will need to have access to the e-mail address you created your account with.

I have Roku or Apple TV. Is there an app I can download in order to watch content on my TV?
Yes. From your Roku (Roku 4 and above), or Apple TV (gen 4 and above and tvOS 14.4.0 and above), search for the Elevent TV app, being sure to include the space between 'Elevent' and 'TV'

Once downloaded, and if you are a ticket holder, enter your 9-digit voucher code by selecting 'Enter Code' under 'Ticket Holders' on the left.

If you're a pass holder, select 'Login with pass' under 'Pass Holders' on the right and you will then be prompted to go to https://virtual.goelevent.com/pair on a web browser and enter the alphanumeric pairing code now appearing on your TV.

How do I access my virtual ticket?
You will receive two emails from the event organizer you bought your ticket from:

1. order confirmation email- this is sent at the time of purchase
2. virtual access email- this includes a direct link to the film or event and will be sent one hour before the film or event is available to watch unless you purchased your ticket after the film or event is already viewable, in which case, you will receive this within minutes of your first order confirmation email.

This ‘virtual access’ email also includes a 9-digit voucher code. You don’t need to enter this code to access the film online but will require this if you have Roku, Apple TV or Amazon Fire and prefer to watch the film directly on your TV. See the Technical FAQ for more info.

You can also access a direct link to the film or event by logging into your Elevent account. Click ‘view order’ at the top of the page and from there you’ll see your order confirmation, voucher code and a blue ‘View on [event organizer’s name]’ button once the film or event is available to watch.

I can’t locate my 'virtual access’ email.
Search your inbox for the event organizer’s name or donotreply@mail.goelevent.com. Remember to check your 'other,’ spam or junk folders.

I bought a Ticket Package. How do I fulfill this and add films or events using my Package?
Click here to access your Elevent account and then click on the blue "Fulfill Package" button at the top right of your screen. This will take you to the event organizer's Events page on the Elevent website where you can browse films or events and select as many as are included with your Ticket Package.

Add 1 ticket per film/event, click ‘Add to cart,’ then ‘Checkout’ and ‘Complete Fulfillment’. You will receive a ticket order confirmation email with further instructions on how to access the films once they become available.

NOTE: you don't need to fulfill your entire package at once; you can add some films or events and return later to select more.

How do I watch the film or event I bought a ticket to?
Your ‘virtual access’ email will include a ‘view’ button, which links directly to the film on the event organizer’s online screening portal.

NOTE: the ‘view’ button will only be visible and active once the film is available to watch, according to the film or event start date and time.

How do I know when the film or event is available to watch?
The date and time of when the content is available to view is noted in your order confirmation email and can also be found on the event organizer’s website. This information is also included on the event organizer’s Virtual Search Page, which you can access by visiting goelevent.com, scrolling to find the event organizer’s name, and finding the film or event you bought a ticket to via the 'Search Events' button.

How long is the film or event available to watch?
Most content is available for 72 hours from when you first hit 'play' unless otherwise communicated by the event organizer.