Ticket & Information Center

777 E Tahquitz Canyon Way | Unit 113 | MAP
December 23*: 9am-5pm 
December 24*: 9am-1pm 
December 26-December 31: 9am-5pm
January 2 & January 3: 9am-5pm
January 4-13: 9am-7pm
January 14: 9am-12noon

*Film Society Members with Early Bird Access Only
Closed December 25 and January 1

 

Tickets

Tickets for individual films and events will be available for purchase December 26, 2018 at 9am.  Film Society Members may purchase beginning December 23, 2018 at 9am.  6-packs may also be exchanged at this time. 

Opening and Closing Night tickets available for purchase on the above dates as well.
Learn about 6-pack vouchers

Introducing PRINT-AT-HOME and MOBILE TICKETS!  New to the festival this year, eligible ticket orders will be available with a print-at-home option when ordering online or via phone.  A PDF will be attached to the order confirmation email.  If you do not wish to use the print-at-home or mobile option, you may still pick-up your tickets at any box office location during operating hours.


HOW DO I PURCHASE TICKETS?

Order online, via phone, or in person

ORDER ONLINE

  • First, create an account here or log in to your existing profile 
  • Select the film or event you want to attend via the film finder, schedule, or event listing.
  • Click the Buy Tickets box once the correct film or event is chosen.
  • FILM SOCIETY MEMBERS make sure to log in to your account first in order to get your member discount.
  • All purchases are subject to a $3.00 handling charge per order. 

ORDER BY PHONE

  • 800.898.7256 or 760.778.8979 Monday-Friday 9am-5pm

IN PERSON

  • Available at our Ticket & Information Center and Box Office Locations during operating hours
  • Locations and Hours are listed below

PRINT AT HOME INSTRUCTIONS

If your order is elgible for print-at-home or mobile tickets, a PDF will be attached to your confirmation email. Print the PDF in color or black and white on standard 8.5x11 inch plain white paper and bring the entire sheet to the theater. Each ticket should be treated like any other standard ticket and will be scanned upon entering the theater.  

If your order includes Opening night, Closing night, or party tickets, the print-at-home/mobile option will NOT be available, please visit a box office location during operating hours to retrieve your tickets.

Mobile Directions You may present the PDF on your mobile device for scanning.  Note that not all venues offer public Wi-Fi, so we suggest taking screen shot of your ticket and presenting this for entry.   

Scanning
All tickets will be scanned upon entering the theater.  Tickets are individually barcoded, allowing only one scan per ticket, so any attempts to duplicate or alter will result in admittance being refused to the event, and may result in all purchases being voided.

HOW/WHERE DO I PICK UP TICKETS I PURCHASED?

  • Tickets may be picked up at the Ticket and Information Center or at a box office location during operating hours.
  • Locations and Hours will be posted as the festival approaches
  • Only the person who purchased the tickets may pick them up
  • You must bring a photo ID for identification purposes

How to navigate with tickets?

FILM SCREENINGS

Bring your valid ticket, whether you received it at a box office, printed at home, or it is on your mobile device.

  • Lines begin forming no earlier than 1 hour prior to the start of the film
  • Arrive at least 30 minutes prior to the start of the film
  • Enter the "Ticket Holder" line for the specific film you have a ticket(s) for
  • Upon entering the theater, please have your ticket ready to be scanned and collected
  • Seating is not guaranteed if you are not in your seat at 10 minutes prior to show time

EVENTS & PARTIES

  • Arrive at the location and present your ticket to the door monitors
  • You will not be granted entry without a ticket or valid pass
  • Remember to bring a photo ID 

STANDBY

When a film screening is deemed STANDBY, it means that the allotment of advance tickets has been reached.   If you weren't able to purchase an advanced ticket, there is still a chance to see the film as reserved seats may go unclaimed.  Empty Seats are released for sale 10 minutes prior to a screening. The released seats are deemed Standby Tickets and will be sold on a first come, first serve basis. Standby lines form one hour prior to a screening. Cash or vouchers are the only acceptable forms of payment for standby tickets.

Tickets Not Available – Call for More Info?

If you are ordering online and receive the message "Tickets Not Available - Call for More Info", advance tickets may still be available to purchase by phone. Call 800.898.7256 or 760.778.8979 (M-F 9am-5pm)

When a screening approaches capacity, online sales are filtered to avoid over-selling to multiple buyers. 

FESTIVAL ETIQUETTE

  • Saving places in line or saving seats for other guests or between shows is not permitted. 
  • If you need to leave the auditorium for any reason, take your ticket stub or pass with you and be sure to pick up a RE-ADMIT pass before you leave. No one will be re-admitted without the re-admit pass and their ticket stub or festival pass. 
  • No recording equipment is permitted in the theatre auditorium. 
  • Please turn off all cell phones and mobile devices during the film presentation. 
  • For the pleasure of all guests there is no talking permitted during the film presentation and no late seating. 
  • Please complete and return your ballot immediately following each screening. 
  • To expedite theatre cleaning and seating please discard your trash and exit promptly after your screening. 
  • All theatre auditoriums are cleared between show times. 
  • Many lines are outside of the theatres. Please dress appropriately for comfort, as it can get hot during the day and cold in the evenings. Theatres may also get chilly. 
  • No outside food permitted in the festival theatres. Please visit the concession stand.
  • No large bags are permitted inside venues.
  • All bags are subject to search by festival and venue staff.

Refunds & exchanges

The Palm Springs International Film Society (PSIFS) refund policy is that ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. (Except in cases of cancellation by PSIFS). The PSIFS reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a secure, professional, and convenient environment for all of our customers.

VENUE BOX OFFICE LOCATIONS

All venue box office locations will be open 1 hour before the first scheduled screening until 30 minutes after the last screening begins.  Tickets for any screening or event may be picked up at these locations during operating hours.  The only box office location open pre-festival will be the Ticket & Information Center.

Annenberg Theater | Palm Springs Art Museum (downstairs), 101 Museum Dr.  

Palm Springs Cultural Center at Camelot Theatres | 2300 E. Baristo Rd., Palm Springs

Mary Pickford is D'Place |  36850 Pickfair St, Cathedral City

Palm Canyon Theatre | 538 N. Palm Canyon Dr., Palm Springs

Regal Cinemas Palm Springs Stadium 9 |  789 E. Tahquitz Canyon Way, Palm Springs

Richards Center for the Performing Arts at Palm Springs High School  | 2401 E Baristo Road, Palm Springs

VENUE DETAILS AND PARKING

2019 Film Festival