PASS PICK-UP

BENEFACTOR
Festival Office
1700 E Tahquitz Canyon Way, Suite 3
Palm Springs, CA 92262
December 30 & 31, 10am-5pm
January 1, 10am-2pm
Benefactor passes not picked up by 2pm on January 1 may be picked up at the credentials office beginning January 2 at the address below.

AMERICAN EXPRESS, CONCIERGE, PLATINUM, 5-DAY A, 5-DAY B
Credentials Office | MAP
Regal Courtyard, 777 E Tahquitz Canyon Way, Suite 111
Palm Springs, CA 92262
December 10-14 and 17-21, 1pm-5pm
December 23, 9am-5pm
December 24, 9am-1pm
December 26-December 30, 9am-5pm
January 2 & 3, 9am-5pm
January 4-13, 9am-7pm
*closed December 25, 31 and January 1

Passes

Festival Passes allow for priority admission to screenings without the need for a ticket.

To be added to a waitlist for sold out passes, please email info@psfilmfest.org with your name, # of passes, type of pass requested, and phone number.  If passes become available, we will contact those on the waitlist in the order requests were received.  

Benefactor Pass | $3,000

A transferrable premium access pass with designated seating and skip the line benefits at all festival film screenings up to 10 minutes before showtime (seating after this time is not guaranteed).  Pass also includes a Film Awards Gala-premier seat*.  Premium access includes Opening Night, Closing Night, Festival parties, Best of Fest, Talking Pictures, Special Presentations, general screenings, and access to the Guest and Industry suite. Tax deductible portion $1000.00. PURCHASE NOW
*Advanced reservation required by December 1, 2018.

CONCIERGE PASS | $2,750

Non-transferable photo ID pass good for reserved seating to all film screenings. Concierge passholders must make advanced reservations with the Festival Concierge which will grant the passholder a seat with their name on it, no need to wait in line. Access includes general screenings, Talking Pictures, Special Presentations, Best of Fest, and Opening & Closing screening and reception. Note: Theaters have a limited number of seats that can accommodate concierge reservations therefore you may not always be able to attend your first choice of screening date/time.  $1000 tax deductible. Excludes festival parties. PURCHASE NOW

AMERICAN EXPRESS® PASS | $2,500

A transferrable pass with designated seating and skip the line benefits at all festival film screenings up to 10 minutes before showtime (seating after this time is not guaranteed).  Access includes Opening Night, Closing Night, Festival parties, Best of Fest, Talking Pictures, Special Presentations, general screenings, Guest and Industry Suite, private American Express Lounge, and designated Festival host. PURCHASE NOW
Must be purchased with an eligible American Express Card.

Platinum Pass | $500 | SOLD OUT

Non-transferable photo ID pass good for regular film screenings, special screenings, Best of the Fest screenings and Talking Pictures discussions January 3-14, 2019.  Excludes Opening Night, Closing Night and all receptions and parties. Passholders have preferred entrance up to 20 minutes before showtime or until the passholder allotment has been reached.  Seating is not guaranteed (please read 'how to navigate with a pass' below for more information).

5-DAY PASS A | $375 | SOLD OUT

Non-transferable photo ID pass valid Friday, January 4-Tuesday, January 8, 2019 for regular film screenings, special screenings, and Talking Pictures discussions.  Excludes Opening Night, Closing Night, Best of Fest and all receptions and parties. Passholders have preferred entrance up to 20 minutes before showtime or until the passholder allotment has been reached. Seating is not guaranteed (please read 'how to navigate with a pass' below for more information).

5-DAY PASS B | $375 | SOLD OUT

Non-transferable photo ID pass valid Wednesday, January 9-Sunday, January 13, 2019 for regular film screenings, special screenings, and Talking Pictures discussions.  Excludes Opening Night, Closing Night, Best of Fest and all receptions and parties. Passholders have preferred entrance up to 20 minutes before showtime or until the passholder allotment has been reached. Seating is not guaranteed (please read 'how to navigate with a pass' below for more information).


How do I purchase passes?

Order online or via phone.

ORDER ONLINE

  • Create an account here or log in to your existing profile, or click the 'purchase passes' button above
  • Select the pass you want to purchase.
  • FILM SOCIETY MEMBERS make sure to log in to your account first in order to get your member discount.
  • All purchases are subject to a $3.00 handling charge per order.

ORDER BY PHONE

  • 800.898.7256 or 760.778.8979  Monday-Friday 9am-5pm

Where do I send the photo for my pass?

  • All non-transferable passes require a photo (Platinum, Concierge, 5-day, Industry & Media).
  • Photos should be passport style and meet the following requirements:
    • Recent (within the last 5 years)
    • Forward facing above the shoulders
    • Solely of the passholder
    • In focus without facial obstructions
  • Photos should be emailed to Credentials@psfilmfest.org
  • If you are unable to email a photo, please call 760.778.8979 for alternative options.
  • A photo must be received in order to process your pass.
  • Failure to submit a quality photo by December 8, 2018 may result in a delay of receiving your pass.

Where do I pick up my pass?

Pick-up locations vary by pass type, please review pick-up locations and availability dates below:

  • Only the pass holder or pass purchaser may pick up pass(es); If someone else will be picking up the pass, the request must be sent in writing to credentials@psfilmfest.org
  • A photo ID is required to pick-up your pass

BENEFACTOR
Festival Office
1700 E Tahquitz Canyon Way, Suite 3
Palm Springs, CA 92262
December 30 & 31, 10am-5pm
January 1, 10am-2pm
Benefactor passes not picked up by 2pm on January 1 may be picked up at the credentials office beginning January 2 at the address below.

AMERICAN EXPRESS, CONCIERGE, PLATINUM, 5-DAY A, 5-DAY B
Credentials Office | MAP
Regal Courtyard, 777 E Tahquitz Canyon Way, Suite 111
Palm Springs, CA 92262
December 10-14 and 17-21, 1pm-5pm
December 23, 9am-5pm
December 24, 9am-1pm

December 26-December 30, 9am-5pm
January 2 & 3, 9am-5pm
January 4-13, 9am-7pm
*closed December 25, 31 and January 1

 

How to navigate with a pass?

  • Always wear your pass, you will not be admitted without it
  • Enter the "Passholder" line for the film you which to see
  • It is recommended you arrive 45 minutes prior to show time but not earlier than one hour before show time.
  • Queue cards will be given out until the pass allotment is reached
  • Benefactor and Concierge pass holders do not need to wait in line or collect a Queue Card

PASSHOLDER ALLOTMENT

An allotment of seats is reserved at every screening for pass holders. Pass holder lines form one hour before show time (no early birds).  Pass holder may obtain a Queue Card 45 minutes prior to the showtime until the pass holder allotment is reached.  Once the pass holder has a Queue Card, the pass holder does not have to wait in line.  With a Queue Card seating is guaranteed up to 20 minutes prior to show time. Early arrival at all screenings is recommended. Passes do not guarantee seating and pass holders may not always be able to attend the film program of their first choice of screening times or location. Once the allotment is reached, any remaining pass holders may choose to wait, and will be on standby. At 10 minutes before show time, after queued pass holders and tickets holders are seated, any empty seats will be made available to the pass holders in standby.

QUEUE CARDS

Queue Cards are distributed for individual shows to better control entry and determine as quickly as possible when a show is expected to reach the passholder allotment. Only one Queue Card per passholder present will be issued. No saving places in line for friends or family. The Queue Card must be presented with a valid pass for admittance. 

Is my pass valid on best of fest day?

Benefactor, American Express, Concierge, Platinum, Sponsor, Media and Industry passes are valid for Best of Fest (Monday, January 14). 

5-day A and 5-day B passes are not valid on Best of Fest.

I lost my pass, what do I do?

Visit our Credentials team and let them know you've lost your pass.
777 E Tahquitz Canyon Way, Unit 111 | Located in the Regal Theater Courtyard

Festival Etiquette

  • Saving places in line or saving seats for other guests or between shows is not permitted. 
  • If you need to leave the auditorium for any reason, take your ticket stub or pass with you and be sure to pick up a RE-ADMIT pass before you leave. No one will be re-admitted without the re-admit pass and their ticket stub or festival pass. 
  • No recording equipment is permitted in the theatre auditorium. 
  • Please turn off all cell phones and mobile devices during the film presentation. 
  • For the pleasure of all guests there is no talking permitted during the film presentation and no late seating. 
  • Please complete and return your ballot immediately following each screening. 
  • To expedite theatre cleaning and seating please discard your trash and exit promptly after your screening. 
  • All theatre auditoriums are cleared between show times. 
  • Many lines are outside of the theatres. Please dress appropriately for comfort, as it can get hot during the day and cold in the evenings. Theaters may also get chilly. 
  • No outside food permitted in the festival theatres. Please visit the concession stand. 

REFUNDS & EXCHANGES

The Palm Springs International Film Society (PSIFS) refund policy is that ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. (Except in cases of cancellation by PSIFS). The PSIFS reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a secure, professional, and convenient environment for all of our customers.

2019 Film Festival