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PSIFS Terms and Conditions

WHO TO CONTACT

For festival-related feedback: feedback@psfilmfest.org
For ticketing inquiries: boxofficemgr@psfilmfest.org
For Membership Inquiries & feedback: filmsociety@psfilmfest.org
General Questions: info@psfilmfest.org

COVID-19

ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT
All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available at https://www.cdc.gov/coronavirus/2019-ncov/your-health/index.html

FURTHER DETAILS
We will keep this page updated with the details.

PSIFS POLICIES

The following terms and conditions apply to both the Palm Springs International Film Society (PSIFS) year-round programming as well as the Palm Springs International Film Festival (PSIFF) and ShortFest (PSSF). These PSIFS Policies also apply to all Palm Springs International Film Society activities at external locations. Bearing a ticket or pass to Palm Springs International Film Festival or ShortFest signifies agreement to all terms and conditions. By accepting possession or by using a ticket, Passholder and/or Ticket holder is legally bound to comply with these Terms, and the original authorized purchaser and any Authorized Recipient agree to inform all of their respective guests of these Terms with due diligence. PSIFS reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time. For questions regarding PSIFS policies, please email feedback@psfilmfest.org

CODE OF CONDUCT

PSIFS strives for a world in which enlightenment, knowledge, and tolerance prevail. We believe film as an art form has the power to bridge cultures and illuminate the universality of the human experience. The Palm Springs International Film Society enthusiastically pursues its artistic and public service goals; to enrich, educate, entertain, initiate cultural dialogue, and celebrate cinematic excellence in any language. Our principles objectives encompass promoting the film to an ever-widening audience as a powerful medium that inspires creativity, encourages introspection, and compels exploration. The Society aims to have a leadership role in providing an extensive forum for multicultural exchange in the Coachella Valley and beyond.

To that end, all attendees, staff, filmmakers, guests, sponsors, and volunteers at all PSIFS events and screenings are required to comply with the following policy leading up to and throughout the entire event. There is a zero-tolerance policy for violations of this policy. Anyone not complying with this policy will have their pass/tickets confiscated immediately without a refund at the sole discretion of PSIFF Staff. PSIFF also reserves the right to ban the violator from future events. In addition, PSIFS reserves the right to refuse service to anyone for any reason. This policy exists to ensure a safe environment for all PSIFF participants and attendees.

HARASSMENT POLICY

PSIFS is dedicated to providing a harassment-free experience for EVERYONE, regardless of gender, gender identity & expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion. This applies to all interactions between participants & attendees. PSIFS will absolutely not tolerate harassment in any form.

Harassment includes but is not limited to offensive comments related to gender, gender identity & expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of programs, inappropriate physical contact, and unwelcome sexual attention.

Those asked to stop harassing behavior are expected to comply immediately. If they do not, PSIFF reserves the right to remove them from the premises and bar them from future events without a refund. Harassment claims will be dealt with on a case-by-case basis, at the discretion of PSIFF management.

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of staff IMMEDIATELY. If you do not see a staff member, please contact Managing Director, Rhea Lewis-Woodson at rhea@psfilmfest.org

PSIFS staff members may help participants contact venue security or local law enforcement and otherwise assist those experiencing harassment to feel safe for the duration of the festival. We value your attendance, and we want everyone to enjoy all that PSIFF has to offer.

For questions regarding PSIFS's inclusion and harassment policy, please email feedback@psfilmfest.org

ACCESSIBILITY

PSIFF strives to be an accessible event and is working to ensure all patrons can access our year-round and festival programming. We welcome and encourage all feedback and suggestions in our efforts to provide reasonable accommodation. For any accessibility-related questions, comments, or concerns, please emails us at feedback@psfilmfest.org

Wheelchair Accessibility
All venue locations are wheelchair accessible. Wheelchair and handicapped seating is limited based on theater capacity and will be accommodated on a first come-first serve basis. PSIFS will make every effort to accommodate those with wheelchairs. For questions regarding accessibility please email feedback@psfilmfest.org.

Assistive Devices
Assisted Listening Devices are available at most festival locations, excluding the Palm Canyon Theater and Palm Springs High School. Check-in with the box office or Festival Venue Managers to locate the devices. For questions regarding assisted listening, please email feedback@psfilmfest.org.

Service Animals

Persons with disabilities and their service animals that are individually trained to do work or perform tasks for those persons with disabilities are welcome at PSIFS Festival locations. Pets are not allowed and will be turned away. Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship will not be allowed into the PSIFF venues.

Americans with Disabilities Act (ADA) for title II and title III

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

All service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered unless these devices interfere with the service animal's work or the individual's disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Service animals must be housebroken. Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. PSIFS reserves the right to ask service animals to leave if they become disruptive.

PSIFS abides by the Americans with Disabilities Act (ADA)

Please email feedback@psfilmfest.org for questions.

MEMBERSHIP

All benefits at all levels are subject to change at any time. All Film Society memberships are valid for one full year from date of purchase. The Palm Springs International Film Society reserves the right to refuse membership. No refunds or exchanges.

PROGRAMMING

All programs are subject to change. Please see www.psfilmfest.org for updates. During the Palm Springs International Film Festival and ShortFest, changes and updates will be posted on the website and ticket purchasers will be notified via email or phone.

Each film is shown in its original language with English subtitles unless otherwise noted.

Unless noted, films are not rated; viewer discretion is advised. Events, programs, and screenings are subject to access limitations at the discretion of PSIFS.

Questions or concerns about programming can be sent to feedback@psfilmfest.org

VENUES

TICKET HOLDER
Ticket holders must arrive 30 min. before showtime and be in their seats 15 min. before showtime to be guaranteed a seat. 15 minutes before the screening, PSIFS will sell empty seats to the standby line, if available. Ticket holders arriving less than 15 minutes before a screening are not guaranteed a seat. All sales are final - No refunds or exchanges will be given to ticket holders turned away after this time.

Passholders and Reservations
Currently, reservations are not needed to use a pass for our screenings. In case a reservation policy was to take effect the following steps would be needed by a Passholder:

An advance reservation guarantees a seat in the theater up to 20 minutes in advance of a screening
Passes that bypass the reservation system or do not require reservations must be seated 15 minutes before a screening (seat not guaranteed after this time)
Once seating has begun, passholders will continue to have priority seating in theaters before ticket holders
Your reservation will be associated with your pass, which will be scanned for entry. An additional ticket will not be required

Empty seats are counted 15 minutes before show time and released to waiting for pass holders first, and then to the standby ticket line. All sales are final. No refunds or exchanges will be given to pass holders

Standby Process
When advance tickets are no longer available, a limited number of standby tickets may become available at the door. Patrons can join the standby line for a chance to purchase these additional tickets. Standby tickets are sold on a first-come, first-served basis, depending on available seats. Standby may or may not be sold for some PSIFS programs.

Tickets and/or passes must be scanned for entry to PSIFS. Patrons not willing to have their ticket or pass scanned will be refused entry to the screening.

Entry Privileges are dependent on the program - refer to your ticket or pass for more information. Entry timeline administration will be at the discretion of the Cinema or Venue Manager

Late Seating
Late seating is not permitted. PSIFF will not sell tickets or seats once the program has begun. Any exception to the late seating policy is at the discretion of the Cinema or Festival Venue Manager.

During ShortFest: Late seating will be allowed between the screening of shorts.

Re-admittance
Anyone exiting a theater with plans to return must have a ticket stub or pass on them. You will be asked to show your ticket or pass and it may be re-scanned for theater access.

All Audience Members Must Leave the Theater Following Each Screening. Leaving belongings and saving seats for shows is not allowed. Exceptions may be made for mobility-impaired audience members and are at the discretion of the Cinema or Festival Venue Manager.

Children under six years old will only be permitted to family program screenings unless otherwise noted. Admission will be at the Cinema or Venue Manager's discretion. No Babes In Arms.

Use Of Electronic Devices
The use of electronic devices during film screenings is Strictly Prohibited and Enforceable by Law. Electronic devices are not permitted to be used during a screening. Turn off and put away all electronic devices when in the theater.

Due to piracy prevention efforts by our film suppliers, personal property may be subject to a physical search upon entrance to PSIFS Venues. The unauthorized reproduction or distribution of copyrighted work is illegal. Criminal copyright infringement, including infringement without monetary gain, is investigated by the FBI and is punishable by up to five years in federal prison and a hefty fine.

PSIFS reserves the right to refuse service.

For questions regarding the PSIFF Venue policy, please email feedback@psfilmfest.org

BOX OFFICE

PSIFS tickets and passes evidence a revocable license to enter PSIFS programs, events, and screenings. Violation of these terms of use may result in revocation of the ticket or pass without prior notice.

PSIFS tickets are non-refundable and non-exchangeable. The ticket holder may be required to show ID. Unauthorized duplication is a violation of federal law. These tickets are Property of PSIFF, and all rights reserved.

PSIFS passes are non-transferable, non-refundable, and non-exchangeable, unless otherwise stated on the physical pass. Passholder may be required to show ID upon entering the theater. Use by anyone other than the pass holder will result in confiscation. Unauthorized duplication is a violation of federal law. These passes are property of PSIFS, all rights reserved.

PSIFS is not responsible for lost or stolen tickets or passes.

For questions regarding PSIFF Box Office policies, please email boxofficemgr@psfilmfest.org

FILM AWARDS

Film Awards Seats and Tables are non-refundable. All sales are final.

For questions regarding Film Awards, please email filmawards@psfilmfest.org

VOUCHERS

PSIFS vouchers are valid to be exchanged for any regularly priced ($13 or below) ticket at Palm Springs International Film Festival venues.

Vouchers are not redeemable for Talking Pictures or Special Presentations. PSIFS retains the right to restrict voucher validity per program

For questions regarding PSIFF Vouchers, please email boxofficemgr@psfilmfest.org

CALIFORNIA DEPARTMENT OF ALCOHOL AND BEVERAGE CONTROL

A valid Photo ID is required for the purchase of alcoholic beverages at PSIFS Cinema locations. No exceptions. PSIFS retains the right to refuse service.

Smoking is strictly prohibited within PSIFS Cinema locations, including e-cigarettes & vapor products. No exceptions.

Some PSIFS parties, receptions, and events are 21+. A valid photo ID is required for admittance. These events are marked as such on the PSIFF website.

For questions regarding PSIFS and the CDABC, please email feedback@psfilmfest.org

WEAPONS POLICY

PSIFS strictly prohibits weapons of any kind at PSIFF venues during its festivals and year-round events. No exceptions. PSIFS reserves the right to refuse service.

For questions regarding PSIFS's weapons policy, please email feedback@psfilmfest.org

FESTIVAL ETIQUETTE

Saving places in line or saving seats for other guests or between shows is not permitted.
No recording equipment is permitted in the theatre auditorium.
Please turn off all cell phones and mobile devices during the film presentation.
Please complete and return your ballot immediately following each screening.
To expedite theatre cleaning and seating please discard your trash and exit promptly after your screening.
All theatre auditoriums are cleared between show times.
Many lines are outside of the theatres. Please dress appropriately for comfort, as it can get hot during the day and cold in the evenings. Theatres may also get chilly.
No outside food permitted in the festival theatres. Please visit the concession stand.
No large bags are permitted inside venues.
All bags are subject to search by festival and venue staff.

LEGAL DISCLAIMER

By purchasing/receiving admission or purchasing/receiving a membership to our PSIFS and attending our screening(s) or event(s), you irrevocably grant PSIFS all rights to audio and visual recordings made of you and the use of your name, likeness, and performance throughout the world in perpetuity in any and all media now or hereafter known, for any and all uses, including commercial and advertising, promotional uses through social media, website postings or any other form of media outlet without any payment to or approval from you. You hereby waive any claim against PSIFS and its designees resulting from the use of the recordings or other rights granted by you.

Patrons voluntarily assume all risks and dangers incidental to Festival events, whether occurring before, during, or after the event or any other event connected to the festival. Patrons voluntarily agree that Palm Springs International Film Festival and its facilities, sponsors, directors, officers, employees, supervisors, volunteers, and respective agents are expressly released from any injuries or claims arising from any Cinema and/or Festival event.

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PSIFS Terms and Conditions

About Us